Product Recall – Petzl ZIGZAG Mechanical Prusik

Summary of the facts from Petzl

On Friday, April 12, Petzl was informed of an accidental fall in a training centre in Germany. This fall was related to a failure of the rope end attachment hole of the Petzl ZIGZAG mechanical Prusik. We have since been informed of another identical failure.

These failures were the result of a particular configuration of a cantilevered and off- axis loaded upper karabiner.

Petzl believes that this incorrect positioning of the connector could inadvertently occur during normal use with the potential for serious injury or death.

Continued use of the ZIGZAG poses a risk of serious injury or death. The full recall notice is available to download here.

Action Plan

Petzl has decided to immediately recall all ZIGZAG’s.

As a measure of precaution, we ask that you: – IMMEDIATELY STOP USING THE ZIGZAG – For the UK and Ireland please contact Lyon Equipment using
zigzag@lyon.co.uk  or 015396 24040.

Lyon Equipment will then send you a SAE at their cost to allow the return of your ZIGZAG.

You can then choose from the following options: – A complete refund at the purchase price (including taxes and shipping) – Replacement for other Petzl products (total equal to the retail price of the ZIGZAG + 30%)

For more information about this recall: – consult the ZIGZAG recall FAQ – contact Lyon Equipment on
zigzag@lyon.co.uk  or 015396 24040

A new version of the ZIGZAG is currently being developed and will be available in January 2014.

Petzl are fully aware of the inconvenience caused by this issue. Please accept our full apologies. Thank you for your continued trust.
The full recall notice is available to download here.

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